Spear Travels



Your Financial Protection. When you buy an ATOL protected flight or flight inclusive holiday through us as your travel agent you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. The suppliers identified on your ATOL Certificate will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where the supplier is not able to do so, for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought, or a suitable alternative. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme. If the supplier identified on your ATOL certificate is unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.



We reserve the right to charge a fee (from £25.00 to £150.00 per person) for any amendments or cancellations brought about by the client after the booking is agreed, or through misinformation supplied to us at time of booking. This is in addition to the supplier’s contractual costs for such matters. All deposits are non-refundable. Depending on the time of cancellation or amendment up to 100% of the actual cost of a booking can be lost, plus our administration fees on top. Please be aware that many flight tickets are non-refundable and non-changeable and that even a wrong letter in a name can invalidate a ticket. All names should be as per passport using the first forename in full, not abbreviated. If you have not seen the supplier’s booking conditions at the time of booking, please ask for written details. Wherever practical, you will be asked to sign a booking form confirming acceptance of these conditions. If this is not practical, payment or acceptance of the supplier’s copy of the invoice, or the actual tickets themselves, will constitute acceptance of those conditions and enter you into a legally binding contract with the supplier or principal with whom you have the contract. Jetclub Ltd t/a Spear Travels & Broads Travel act as an agent for these suppliers and do not act as principal. We reserve the right to charge fees on low-value bookings, flights and price-match bookings which will be quoted and agreed in advance. Please contact us for a full list of current fees.



These notes refer to holders of United Kingdom passports and British Citizens; holders of other passports or travel documents should make further inquiries prior to booking. It is your responsibility to ensure that you have a valid passport. Passports are only valid for 10 years from the date of issue (any unused time is lost). UK passports must now be valid for at least 6 months after the proposed date of return. All children and infants must have their own passport. Machine-readable passports are mandatory for some countries, like the USA. Please be aware of legal restrictions if a child is not travelling with their parent/s, or if one parent has custody, and the documents that are required. If in doubt please check the gov.uk website.



It is your responsibility to ensure that you have the correct inoculations in place or arranged at the time of booking your holiday or flight and that you have taken adequate medical precautions which can be checked on the nhs.uk website. Medical advice should be sought from your G.P. (they may charge) or medical centre, which have access to up-to-date information and, in the case of your GP, are aware of your personal medical history, before you book your holiday, flight or business trip. Jetclub Ltd t/a Spear Travels & Broads Travel cannot be held responsible if you are unable to travel due to improper medical advice or lack of requisite inoculations. Be aware that inoculation requirements can change overnight, in the event of an epidemic (or pandemic such as Covid), so be sure that you regularly check the situation prior to departure. Please be aware that some inoculations or certificates e.g. Yellow Fever, can take several days or weeks to obtain or to provide acceptable cover to allow entry. Without the correct inoculations you can be refused boarding and/or entry to, or transit via, a country, even though you may have been flown.



It is a legal requirement that we offer you Visa/ESTA/ETA advice prior to booking, although it is always advisable to check requirements in advance, especially before making a late booking. If you have not received Visa/ESTA/ETA advice at the time of, or prior to, making the booking, please contact us immediately. Once we have given you the Visa/ESTA/ETA advice, it is then your responsibility to ensure that the requisite Visas/ESTA/ETA are obtained and are in order at the time of travel. We can advise you on obtaining Visas/ESTA/ETA, only. We will not do the actual applications. Visa services can be expensive and take time. We can advise you on an individual country’s requirements but you may need to check again yourself at a later date, as the regulations can alter overnight. The ESTA entry requirements for the USA are subject to change. Please note, any criminal charge or conviction however small (such as drink driving), may render you unable to gain entry to the USA and a personal visa application will be required to find out which takes time. In this case do not book until the ESTA is granted. The ESTA must be applied for on-line a minimum 72 hours prior to travel. Go to https://esta.cbp.dhs.gov. This applies even if just transiting through the USA on a cruise ship. You will be refused boarding onto a plane or ship if you require an ESTA but do not have it in place. We accept no responsibility for this. Rules for ETA’s vary, so please ask.



It is mandatory that you are properly covered abroad and many suppliers require proof that you have insurance in place before accepting a booking. EHIC, or the new GHIC, the cross-guarantee to provide basic reciprocal NHS style cover within full EC member states is not accepted as travel insurance, as it does not provide for repatriation in the event of accident or illness etc. Costs for health facilities and repatriation in many countries can be extremely high (minimum £25,000 for an air ambulance). Always ensure that you know the 24-hour emergency telephone number, the policy number and that your family and/or friends have a copy of the insurance policy (and your passport) at home. Keep the actual policy, or policy details, with you at all times whilst you are abroad. We further advise that you photocopy or scan your passport before your trip and retain a copy for yourself and give a copy to your next of kin or contacts. Check the expiry date on your EHIC and replace with an GHIC as necessary.



In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use, store and process the Personal Information you provide, including but not limited to names, address, date of birth, any special needs/dietary requirements etc. You will have been requested to give us consent to this data storage and processing at the point of your initial enquiry. You can opt out of any marketing activities at any time. We take full responsibility for ensuring that proper security measures are in place to protect your information. We may need to pass your Personal Information on to the relevant suppliers of your travel arrangements, such as your tour operator, airlines, hotels and transport companies. Your Personal Information might also be provided to security and/or credit checking companies and public authorities such as customs/immigration if required, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination might not be as strong as the legal requirements in this country. We will not however, pass any Personal Information onto any person or company not responsible for part of your travel arrangements or any other Third Parties for marketing purposes. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we may not be able to confirm your booking. In making this booking, you consent to this information being passed on to the relevant persons as above. Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. Their use of your information is subject to their privacy policy, both in respect of your booking and any future marketing, and is their responsibility. Your data controller is Jetclub Ltd. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We will erase your data once we no longer have a purpose to hold it or after 3 years of inactivity. For full details of how we handle your Personal Information, please review our latest Privacy Policy – ask a member of our staff for a copy or view it online on our website at www.speartravels.net/privacy.



Jetclub Ltd t/a Spear Travels & Broads Travel acts as an agent for ATOL holders with whom you have a contract. We do not charge for standard UK registered Visa & MasterCard credit & debit cards. We charge 2.5% (including VAT) for Visa & MasterCard debit & credit business or corporate cards. We reserve the right to charge retrospectively if misinformation supplied at time of booking as to the type of card used. We charge up to 5% (including VAT) for foreign registered cards. We do not accept American Express. We reserve the right to refuse payment by card. By accepting this booking confirmation, you are accepting that you understand and agree all the above terms and conditions. We cannot be held responsible if you have not read any of the information that is sent to you. It is your responsibility to ensure that it is all correct and as per your expectations and instructions, and that you are compliant of entry requirements to both enter the destination and to return to the UK.

For FCO advice please go to: https://www.gov.uk/foreign-travel-advice

Please note that all calls to Spear Travels and Broads Travel businesses will be recorded for training and monitoring purposes. We do this in the interests of offering a good service to our customers. Your information will not be transferred outside the UK or European Economic Area and will only be processed by Spear Travels Group for the reasons listed here. Your information may be shared with other organisations if they have a legal right to it.



(November 2021). If in any doubt whatsoever please contact us. E&OE